Call abacus cpas springfield missouri professional#

Often makes recommendations to work procedures, policies, and practices. Occasional independent judgment is required to complete work assignments. Chooses from moderate alternatives to resolve problems. INDEPENDENT JUDGEMENT: Performs tasks and duties under general supervision, using established procedures and innovation. OTHER DUTIES AS ASSIGNED - NOT A SALES JOB PREFERRED EXPERIENCE/QUALIFICATIONS: 1-2 years of inbound/outbound call center/customer support center experience preferred Ability to share complex information with professionalism, consideration and clarity KNOWLEDGE, SKILLS, AND ABILITY * Strong telephone skills, including voice quality, enunciation, grammar, listening * Writing skills, including ability to compose grammatically correct consumer communications * Punctual and reliable work attendance * Proficiency with office and call-center software, e.g., web browsers, Word, Excel, PowerPoint, CRM * Solid customer service skills and strong goal orientation * Excellent time management and organization skills * The ability to succeed in a fast-paced goal, oriented environment * Team-orientation and positive attitude * Ability to work at a computer station for several hours * Maintain confidentiality regarding clients TRAVEL REQUIREMENTS: N/A PHYSICAL REQUIREMENTS: Regularly performs computer work and sits. * Guide and assist walk-in clients with clarity and consideration * Take ownership of tasks involved to fulfill client's expectation within our firm's policies and procedures.

Call abacus cpas springfield missouri professional#

* Gather information from clients and enter information into database * Deliver information to clients in a clear, concise manner * Answer phone and email communication in a positive and professional manner. * Collaborate with Transportation Tax and Accounting teams to produce quality outcomes for clients.

* Work within and support the Process Driven Environment of the Customer Care Call Center. * Perform contact documentation and reporting tasks as listed in firm procedures * Support accomplishment of personal and team goals. * Contribute to team process improvement efforts designed to deliver efficient and client-centric outcomes. * Master and employ client care as it relates to telephone engagement.

* Acquire and maintain company and technical knowledge needed to assure quality response to client inquiries. Rate = $16-19/hour ESSENTIAL FUNCTIONS: * Review customer accounts for changes to contract and selected service levels * Sharing and clarifying complex financial information for customers * Provide professional letters for third-parties requesting detailed customer financial information * Help current and prospective clients with their information needs * Employ best practices for handling of inbound email inquiries and in/outbound telephone communication. If you are looking to grow your career with a leading firm and can share in our passion and commitment to client service, we'd love to speak to you. Our Customer Service Representatives are client-focused, authentic, and engaging.

The Customer Service Representative position speaks with clients on the phone, in person and via email to onboard new clients, help retain current clients and support the accounting team members complete projects through excellent client interaction. Our Customer Service Representatives are vital front-line employees who support our clients by providing an exceptional level of service with each client interaction. If this is you, you'll really like it here. Our firm is growing at an incredible rate, and we want employees who share our commitment to excellence and dedication to professionalism.